Privacy Policy

Security

RM actively works to protect the security of your personal data. In addition to the security we apply to our core systems, your data is encrypted during transmission over the Internet. To further ensure your privacy your password is not stored in plaintext. Your password is hashed using a one-way hashing algorithm which means it cannot be recovered (or disclosed) by anyone, including ourselves, it can only be reset.

To protect the confidentiality of your personal data, you must keep your password confidential at all times.

Full Privacy Policy

RM treat both your security and the security of your personal data very seriously. Our objective is to provide members with a safe, secure and private environment where they can find and correspond with other members of the service. We've compiled this Privacy Policy so you know how we treat and protect your data. Please read it in conjunction with our Terms of Use, as together they form the basis of our contract with, and commitment to you. If you do not accept both our Privacy Policy and Terms of Use, you may not use the Services.

Please note, we may change the Privacy Policy at any time by posting a revised version on the service. Please check both the Terms of Use and the Privacy Policy whenever you visit the service. You agree to be bound by the revised Privacy Policy if you continue to use our Services following the date on which the revised Privacy Policy is published on the service.

Words and expressions defined in the Terms of Use have the same meanings in this Privacy Policy.

1. Information collected

We collect information you voluntarily provide to us when you create and complete your profile, including personally identifiable information such as your name and email address. This information is stored on our systems, but no personal contact information is ever displayed in your public profile or included in any communication we may send to other members.

If you choose to pay for the Services by card you will be required to provide additional information related to your payment card details. This information will be passed to our payment provider via a secure link and at no point will your card number be known to, or retained by us.

All of this data is referred to as personal data.

2. Legal basis

Personal data is processed on the basis of one or more of the following:

3. Control and disclosure of your personal data

When you sign up for the Services you agree that RM may disclose your data (including personal data) in accordance with any consents you may actively give.

Except as otherwise stated in this Privacy Policy or as you separately and expressly agree (by ticking a box or by some other similar means of giving your consent), RM will be the sole controllers of any personal data you provide to us while using the Services.

4. How do we use personal and other data?

By providing us with your personal data and agreeing to the Terms of Use and this Privacy Policy you are giving your consent:

Your personal data will only be processed by authorised staff members (or by such third parties as we may use from time to time to store and process data for us).

5. Updating your information

You should keep the information about you on the service up to date. You can update all of your personal information including username, email address, location, password, consents and all profile details at any time by clicking here.

6. Your password

You can only access your account information and our service through the use of your username and OTP To protect the confidentiality of your personal data, you must keep your password confidential and not disclose it to any other person. As it is not stored in plaintext, your OTP is hashed using a one-way hashing algorithm which means it cannot be recovered (or disclosed) by anyone, including ourselves, it can only be reset. Please notify us immediately if you believe your OTP has been misused.

Please note, we will never ask you to disclose your OTP.

7. Data retention and deletion

Provided you have been a member for 30 days or more, you have the option to hide your profile at any time, which will withdraw it from public view in connection with the Services. You can also permanently delete your profile whenever you wish, as described below.

As long as you are a Member (i.e. your profile has not been deleted either by you or by us), it is your responsibility to either delete your profile or ask us to do so when you no longer wish to use the Services. If we can no longer contact you via the email address you have given us, then we reserve the right to delete your profile without further warning. Additionally, if you do not log in to your profile for 7 years, we will assume you no longer wish to use the service and it will be deleted.

Please note, we will retain your personal data (together with any third-party data you provide under the 'Recommendation' feature) until your profile has been deleted. It will then be archived (including any photographs you may have uploaded) for a period of 3 years from the deletion date, at which time it will be erased.

Personal correspondence sent to other members through the service will be archived for a maximum of 6 months from the date sent, then erased.

To enable us to respond to any queries or complaints you may subsequently have, any correspondence or member support enquiries sent through the in-built member support system will be kept for a maximum of 5 years from the date the support thread is closed.

If your profile has been deleted because you have contravened our Terms of Use, we reserve the right to keep some or all of your personal data for up to 10 years from the date of deletion, in order to help protect other members, prevent fraud and to enable us to assist the Police or other law enforcement authorities if legally required to do so.

8. No Spam policy

We will not send you spam emails.

While you are a Member, you will receive essential service related emails from us and you may receive emails via the service from other members. You can control most of these emails via the settings page on your profile, however if you want to opt out of all service emails from us, then you must delete your profile.

Unless you expressly agree that we may do so, we will never supply, sell or rent your email address to any third party.

9. Security

RM is committed to protecting the security of your personal data. However, while we take reasonable precautions to guard the personal data we collect, no security system is impenetrable.

We have a number of precautionary measures in place to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transit over the Internet.

10. Your rights

You have the right to object to our use of your personal data, or ask us to erase, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

Your data will normally be erased in accordance with our data retention and deletion clause as stated above. If you want us to delete it in advance of our normal timescales, then please contact our support team. However, if you have contravened our Terms of Use, then we reserve the right to retain and process your data on the basis of legitimate interest in order to help us protect other members by assisting us with the prevention & detection of fraud and other illegal activities.

You can view, edit or delete your personal data by editing your profile. You also have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the settings page of your profile.

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